Below you will find the Aero wear return policy. Read this policy carefully to prevent any misunderstandings and disappointments when wanting to return an item and to successfully perform the return process:
Every return must be sent to:
Aero wear B.V.
Requesting, state, content and shipping of a return package
- Every return must be requested and shipped withing 14 days after receiving your order.
- A return form must be added to every return. You can fill in the form here. You will receive a form with your data input by e-mail. You can then print this form. Without a return form we are not always able to identify from who the return is and it can be possible that we will not be able to process the return or perform any repayment. If we are able to trace back from who the return is and there is no return form in the package, we will contact you by e-mail to confirm how you would like your return to be processed.
- Make sure the items you return are unused and in mint condition. Make sure they are put back into their original packaging with all the labels and tags still attached.
- Returned items must be unworn (you can try on the clothing to see if they fit and if you like them), unwashed and must not show any shortcomings (no stains, smells, discoloration, damage,human or animal hair remnants, etc.). If this is not the case we will not be able to process your return and we will send back the items to you.
- Every returned item will be thoroughly inspected.
- If a return is performed and the item(s) returned do not comply with the return policy as described above, we will ship back the items on your cost.
- Underwear cannot be returned due to hygiene reasons. No exceptions can be made to this.
- Make sure you have a firm box or proper mailing bag in which you return the items. This to prevent any damage to the products during shipping or loss of items due to improper sealing of the shipping box/bag. And make sure our return address is attached to the top of the package firmly and visibly.
- The responsibility of the package is for you during shipment up to the point that Aero wear has confirmed receiving your return. Therefore make sure to keep a hold of your shipment receipt in case your package gets lost in the mail.
- Receiving and processing of a return can take up to 10 working days. Therefore do not immediately be alarmed if your return has been marked as delivered by your shipment company and you have not had any word from us yet. We will respond by e-mail once we have processed your return. Keep an eye on your inbox (and also your spam box).
Exchange, money back or store credit?
- Items cannot be exchanged directly at our warehouse.
- Depending on the type of item and where and how it has been purchased (e.g. if it has been purchased through the web shop, a retailer, a trade show or if it has been bought during a sale) the following actions can be possible when performing a return:
- Exchange for a different size or color of the same item.*
- Exchange for an item with the exact store value.*
- Get your money back.*
*Shipment costs are not refunded.
- In general shipment fees are not refunded. Shipment fees can only possibly be refunded by us if the total package is returned due to a mistake from our side or due to damaged articles caused by us.
- Shipment costs for the shipment of the items you want to exchange for are for us, but only for the first exchange. For any exchange following that the shipment costs to send the items to you are for you, the customer.
- If you would like to exchange for a more expensive item than that which you are returning, we will pay you back the money of the return so you can purchase the more expensive items through the website.
- If you purchased items with a discount code and this code has expired in the meantime, it will not be possible to re-use this code to purchase items you want to exchange for.
- Items in sale (items indicated in the web shop with a SALE icon) can not be refunded. If you do send these back we will only be able to provide you with store credit so you can purchase a new item through our web shop. There will be no refund.
- Do note that if you want the exchange an item it does take time for us to receive and process your return. It is possible that in the meantime the desired exchange item can run out of stock. If this does happen we can provide you with store credit or refund you if the return falls within our return policy for a refund. To prevent any disappointment that an item may run out of stock in the meantime, we advise to purchase the desired item beforehand through our web shop and request a refund for the item you return (if that item falls within the refund possibility of our returns policy described on this page).
- We will cancel your order in any occasion where we are required to contact you to successfully finalize a return, and we do not receive any response from you within 2 months after our first attempt to contact you by e-mail. If you do contact us after those 2 months we can only provide you with store credit. No refund will be possible.